I was invited to an author event that took place last week. I had several weeks to prepare for this, i.e. find my willpower/energy to face a crowd, figure out what I was going to wear, and the most important thing . . . order author copies.
I was in the middle of redoing the covers for Wherever He Goes and All of Nothing. I’ve worked with KDP long enough that doing a cover in Canva and submitting it is a piece of cake by now. IngramSpark is still taking some time to get used to, and when they flagged Wherever He Goes, I left it alone because I didn’t want to deal with it.
I happily accepted the invitation to sell my books at a librarian convention that took place in West Fargo, North Dakota. Admittedly, I should have ordered author copies the moment I was invited. But as I said, I was redoing my covers, and I thought, hell, I have plenty of time to order copies.
Note to self: don’t ever think that again.
I redid the covers submitted them to KDP, ordered my proofs and approved them.
The event was held on September 26th, and ordered my author copies August 26th. I thought a whole month would be enough time, because in the past it has been. Usually it takes about two and a half weeks. But not this time.
With two weeks left before the event, I received and email from KDP and they told me my order was being delayed. I fixed the file for Wherever He Goes in Ingram. The next day they approved the file, and in a panic, I rush ordered author copies from IngramSpark.
Now, I haven’t heard many stories, good or otherwise, about the quality of copies from IngramSpark. Mostly I’ve heard if you want better quality, you order from them. So needless to say, when my author copies came from them and they didn’t look good, I was crushed.
I received my author copies from Ingram a full week before I received them from KDP because not only did I pay for expedited shipping, I paid for expedited printing, too. You can argue that could be the reason for the poor quality, but in my opinion, you’re paying for the copies, so there should be no reason for poor quality books, period. Especially from a company who prides itself on quality.
If push had come to shove, I could have sold the books Ingram sent me. But I didn’t want to. They didn’t look professional. I could have said it was printing error, but that would still reflect bad on me as a professional author.
Luckily, my KDP Print books came, and they looked good. I realize that was also a gamble. Had those come in poor quality as well, I wouldn’t have been able to attend the book signing.
As it turns out, I didn’t sell any books anyway, but I did receive several compliments on my covers, so it was worth the crap I went through to get them.
Today I put in a request for a refund for my books from Ingram. Take a look a the pictures I submitted as proof they did not look good:
This is a copy of The Years Between Us from Ingram. Can you see the line through my name? At first I thought that was my fault because the template was showing through, but I checked the file, and even if the template was showing through (for some messed up reason) there is no line there. So it wasn’t that. The same thing happened to Wherever He Goes, but it’s more pronounced near my first name, so I only have the sliver to show you for emphasis:
All of Nothing was the most messed up. Wherever He Goes wasn’t centered that well, but All of Nothing looked horrible:
The title was almost cut off , and the couple is obviously not centered.
So I put in a request for credit to my account, and if you ever need to do that, you look under Orders, and under Submitted, click on Report an Issue for the order that needs to be refunded.
I’ve never returned books to anywhere before, so I don’t know if they’ll want the books back, or if they’ll let me keep them or what. I’ll let you know. I can tell you that there was a spot for you to download pictures of the books, so be prepared to show them proof of the messed up author copies. I’ve heard KDP wants proof of quality/damage, so that’s not unusual.
The book signing went okay. I never sold any books, like I said, so all this hoopla with the author copies feels like a whole lot of work and money for nothing, but it was a fun experience, and it didn’t take me very long to realize I was the only author there who didn’t have a Square. That didn’t make any difference in the end, but next time I’ll be more prepared.
The moral of the story is this: always keep author copies on hand if you have regular opportunities to do this, either from KDP Print or IngramSpark. You need lots of time to receive them, and more importantly, you need time to return them and/or order replacements if necessary.
Special thanks to Tina Holland for inviting me to participate in this event. She’s a romance writer involved with the RWA and other writing groups in my area. You can follow her on twitter here @haveubeenaughty and her website tinaholland.com.
Thank you for reading, and may the month of October treat you well!